Refund policy

Return & Refund Policy

At AquaPort, we want you to feel confident every time you shop with us. If something isn't right, we're here to make it easy.

Return Eligibility
Products are eligible for return if they are unused, in their original condition, and in the original packaging with all tags/seals intact. Items that show signs of use, damage caused after delivery, or missing packaging/accessories may not qualify for a return.

Return Timeframe
You may request a return within 7 days of the delivery date. Requests made after this window unfortunately cannot be accepted.

How to Initiate a Return
Email us with your order number and reason for return. Our team will review your request and share the next steps, including return shipping instructions, within 24-48 hours.

Refund Process & Timing
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days. Please note your bank or payment provider may take a few additional days to reflect the refund in your account.

Exchanges
Prefer a different bottle, color, or size instead of a refund? Let us know when you reach out, and we'll arrange an exchange, subject to product availability. Exchanges follow the same eligibility and timeframe rules as returns.

Damaged or Defective Products
If your product arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery, along with photos of the item and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you in this case, since this is on us to make right.

Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used: e.g. items with a broken hygiene seal, personalized/customized products, final sale/clearance items. This will always be clearly marked on the product page at the time of purchase.

Return Shipping Costs
For returns due to change of mind or preference, return shipping costs are the responsibility of the customer, unless otherwise stated. For damaged, defective, or incorrect items received, AquaPort covers the full cost of return shipping.

If you have any questions about your return at any point, reach out to hello@aquaport.in — we're happy to help.