Shipping policy

Shipping Policy

Last Updated: 09-09-2026

At AquaPort, we want your order to reach you safely and on time. Here's everything you need to know about how we ship.

1. Shipping Methods

We ship all orders via trusted courier partners (e.g., Delhivery, Xpressbees, Ekart, or similar) to ensure safe and reliable delivery across India. We currently offer Standard Shipping / Express Shipping.

2. Order Processing Time

Orders are processed and packed within 1-2 business days of order confirmation and payment (excluding Sundays and public holidays). During sale periods or high-demand days, processing may take slightly longer — we'll notify you if there's any significant delay.

3. Delivery Timeframes

Once dispatched, orders typically arrive within:

  • Metro cities: 2-4 business days
  • Non-metro/other locations: 4-7 business days
  • Remote/rural areas: 7-10 business days

These are estimated timeframes and not guaranteed, as actual delivery can be affected by courier availability, weather, regional restrictions, or other circumstances beyond our control.

4. Shipping Costs

  • Orders above ₹1500 qualify for free shipping.
  • Orders below this amount are charged a flat shipping fee of ₹1000.
  • Any applicable shipping charges will be clearly shown at checkout before you complete your payment.

5. Order Tracking

Once your order is dispatched, you'll receive a confirmation email/SMS with your tracking number and courier partner link, so you can track your shipment's progress in real time. If you haven't received tracking details within 2 days of placing your order, please reach out to us at hello@aquaport.in.

6. Delivery Issues and Delays

  • Delayed delivery: If your order hasn't arrived within the estimated timeframe, please check your tracking link first. If there's no update or movement for 7 days, contact us and we'll follow up with the courier on your behalf.
  • Failed delivery attempts: If the courier is unable to deliver due to an incorrect address, unavailability, or refusal at the doorstep, the order may be returned to us — in such cases, re-shipping charges may apply.
  • Lost shipments: In the rare case a shipment is lost in transit, please contact us within 10 days of the expected delivery date, and we'll arrange a replacement or full refund after investigating with our courier partner.
  • Damaged packages: If your package arrives visibly damaged, please do not accept it if possible, or record an unboxing video/photos immediately upon opening. Reach out to us at hello@aquaport.in within 10 days of delivery — see our Return & Refund Policy for how we handle damaged/defective items.

7. International Shipping

At this time, AquaPort ships only within India. We're working on expanding to international shipping in the future — stay tuned for updates, or write to us at hello@aquaport.in if you'd like to be notified when this becomes available.

8. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated address information provided at the time of order. If you spot an error after placing your order, contact us immediately at hello@aquaport.in — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.

9. Contact Us

For any shipping-related questions, reach out to:

AquaPort
Email: hello@aquaport.in